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ABIC contributes towards the body of knowledge on the conduct of intelligence in business through articles and in-house papers. Specific events including conferences and seminars are held at regular intervals. Publications Embrace BI process www.cbr.co.za/news.aspx?pklNewsId=10020&pklCategoryID=392 Customer Intelligence: Achieving effective CRM for competitive advantage A comprehensive report on Customer Intelligence in Financial Services Institutions by Marius Ackerman and Paul Wickens. (published by the Lafferty Group) http://www.lafferty.com Events Sales Intelligence, Zurich Switzerland Intelligence for Finance Professionals, Zurich Switzerland (The above events are presented in collaboration with i-Intelligence) ICI-1 Competitive/Market Intelligence Basics 11-12 Sept 2017 (Presented by GICI in association with ABIC) ICI-31 Strategic Market Analysis & Intelligence 13 Sept 2017 (Presented by GICI in association with ABIC) For more information about upcoming events please contact us at conferencing@abic.co.za

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